Lance Lab Ltd

Tel : +44 (0)28 9181 8313

E-Mail :

Privacy Policy

This policy sets out how Lance Lab Ltd uses and protects any information that you provide to us. Lance Lab Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lance Lab Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


GDPR will replace the Data Protection Act 1998, which was brought into law as a way to implement the 1995 EU Data Protection Directive. GDPR seeks to give people more control over how organisations use their personal data and to ensure that data protection law is almost identical across the EU. The change took place on the 25th May 2018. The GDPR deems that any data which can be used to identify an individual is classed as personal data. It includes, genetic, mental, cultural, economic or social information. The GDPR also brings a new set of “digital rights” for EU citizens to protect against the growing value of personal data in the digital economy.

Lance Lab Ltd and your data

Lance Lab Ltd have undertaken a systems review and have implemented procedures which ensure that personal data is only stored where permission has been granted and directly relate to the nature of the business we have with our customers. To view our full Data Protection and Retention Policies click on the links below:

Data Protection Policy

Data Retention Policy

Who we are

Lance Lab Ltd, Unit C2, Strangford Park, Ards Business Centre, Jubilee Road, Newtownards, Co. Down, BT23 4YH, Northern Ireland. Lance Lab Ltd are classed as a ‘data controller’ under the General Data Protection Regulation (also known as the GDPR).

What personal data we collect and why we collect it

The personal data we collect:

  •   Contact Name, Company Name and address.
  •   Email address, website and telephone numbers.
  •   VAT number.
  •   Payment information – card details and/or bank details.

Under the GDPR, we must always have a lawful basis for using personal data.  This may be because the data is necessary for the performance of a contract (to supply you with goods or services e.g. training courses) or necessary to comply with a legal obligation (HMRC records) or for legitimate business interests.  Your personal data may be used for the following purposes:

  •   Providing and managing your account and our relationship with you.
  •   Supplying products and/or services to you, processing orders.
  •   Providing quotes, invoices and processing payments.
  •   Communicating with you. This may include responding to email, mail, or calls from you.
  •   Notify you of changes to products, services or prices.
  •   Carry out market research and product analysis.
  •   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The information you supply to us on our contact forms is sent to us by email and will only be used to fulfil your enquiry. Once your enquiry has been fulfilled your email is immediately deleted from our systems. Your data is also stored by the website as a record of your contact and deleted after 30 days.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Alternatively if you are not happy with cookies being used you can turn them off within your browser. Simply look in your browser settings and there will be a cookies sections where you can control the use of cookies while you’re online. If you do this, however, our website will fail to function correctly so we recommend you keep cookies enabled while shopping on

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from

Who we share your data with

We will not sell your data or share it with any untrustworthy third parties however we will share it with certain trusted third parties when it is required for the purposes of completing or delivering your order, providing customer service, warranties, analysing data or marketing assistance. We will only share data with third parties that is required to complete the purpose, if it is possible we will anonymise the data we provide to third parties.

Some examples of third parties we may share your data with are:

  •   Suppliers or Manufacturers.
  •   Payment Gateway Providers.
  •   Fraud Prevention Agencies.
  •   Couriers or Freight Haulers.
  •   Data Analysis Providers.
  •   Marketing Platform Providers.
  •   HMRC.
  •   External Auditors.
  •   Regulators or other Authorities.

Any third party we share your personal data with is obliged to process the data in accordance with our Privacy Policy and EU data protection laws.

How long we retain your data

Unless we are required to for legal or regulatory reasons we will not keep your personal information for any longer than is necessary to carry out the purpose it was originally collected and stored for.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How we protect your data

The security of your personal information is of the utmost importance to Lance Lab Ltd. We follow the industry standards when it comes to protecting your personal information, once you submit it to us, during when you transmit it and after we have received it. Your account information is password protected and restricted to only authorised personnel.

Lance Lab Ltd encrypts certain information using Secure Socket Layer (SSL) technology. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization. Unfortunately, no method of transmission over the internet of electronic storage is 100% secure. Bearing this in mind, while we always strive to protect your personal information, we can’t guarantee its absolutely security. 

What rights you have over your data

You have the right to rectification of any data that we hold about you.  Please let us know if we hold any incorrect data and we promise to amend without delay, and no later than one month from the rectification request.  If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You also have the right to instruct us at any time not to process your personal information for marketing purposes. In practice, we will usually either ask you to agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. Provision of such information will be subject to the payment of a fee (currently fixed at £10) to meet our costs in providing you with details of the information we hold about you.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed by email to or by telephone on +44 (0)28 9181 8313.

Last Updated Date: June 2018